Coming Soon: Assertiveness for Managers, Supervisors and Team Leaders

(2nd edition)

terry gillen
  • Published by: Terry Gillen Publishing

Coming Soon: Assertiveness for Managers, Supervisors and Team Leaders

Of all the core personal skills, available to managers, supervisors and team leaders, assertiveness is the one with the greatest potential to make the biggest difference in the shortest time. That is what this book is designed to achieve.

The first part helps you understand assertiveness in detail, how it differs from aggressive and submissive behaviour, why is does not come naturally to us, and how it relates to effective management. The second part examines the most typical manager/staff situations and, through example dialogues, shows you how an aggressive or submissive approach causes problems but how an assertive approach helps resolve the issue, improving your personal authority in the process. It covers situations such as reprimanding and criticising, handling resentment, delegating, giving feedback, resolving conflict, negotiating with your boss and telling your team about tough targets.

Being a manager, supervisor or team leader can be difficult. This book shows you how to make it easier.