Communication Skills by UK Consultant Trainer and Author Terry Gillen

So much of our performance depends on the help, co-operation and commitment of others that, to be effective, people at all levels need the skills of assertiveness, influencing and negotiating.

These skills enable us to achieve better results working with other people yet they do not come naturally to us. In fact, there are aspects of our evolution, upbringing and mental processing that actually make these skills more elusive than many of us realise.

These courses, underpinned by tried & tested theories, contain essential background and practical behavioural tools. They not only leave people more skilled and more confident, they provide incisive guidance on sustained implementation.

DELEGATE FEEDBACK

"This course's ability to look at the subject in depth, providing content and real understanding, is excellent. In particular, implementation is covered very well - a real rarity. I am actually inspired to go and put this into practice more than I expected."

"I found the techniques taught in this course to be a revelation; their power when used appropriately is immense. I am using every opportunity to put them into practice."