Trainers are always short of tried & tested exercises and the time to construct them. These trainers' resources are packed with practical exercises you can use straight from the box saving you time and effort and giving you the means to run effective courses instantly.

As a Trainer myself, I have listened to feedback from course participants and produced exercises that result in practical learning. Here are brief descriptions of my current trainers' resources with links to the publishers' web sites.

FEEDBACK FROM TRAINERS


TITLES CURRENTLY AVAILABLE

	Training Workshops for Customer Care (Gower 2002, ISBN 0 566 08399 X) In the ten years since the first volume was published a lot has changed in customer care. We now have to contend with concepts such as Customer Relationship Management, Lifetime Value and Value Chain Management. Developments in ICT, especially the internet, have changed the way suppliers and customers interact and given rise to customer expectations of rapid response times. We now have new ways of meeting, or failing to meet, customer expectations. This second edition contains sixteen powerful 'workshops' comprising trainer's notes, exercises and handouts and has been designed to be easy to use for trainers, managers, supervisors and team leaders.
	Adair's Management Development Exercises - with Professor John Adair (CIPD 1997, ISBN 0 85292 6847) A unique collection of over 40 practical learning exercises devised and tested by John Adair, one of the world's acknowledged authorities on management development, and updated by Terry Gillen. There is also an important Commentary explaining what skills the exercises develop and why those skills are essential. This is a vital resource for all training and development specialists.
	Exercises in Appraisal & Performance Development (CIPD 1999, ISBN 0 85292 773 8) With the current emphasis on staff development managers need a wide range of interpersonal skills as well as specific techniques to ensure performance appraisal meets the needs and objectives of both the organisation and their staff. These exercises cover seven main areas: selling the benefits of appraisal; clarifying performance expectations; assessing performance; developing face-to-face skills; improving poor performers; developing potential; preparing appraisees.
	Exercises for Interpersonal Skills Training (CIPD 2000, ISBN 0 85292 862 9) Face-to-face communication is at the heart of our achievements as individuals and as organisations. Good interpersonal skills are central to success. This important collection of over 35 exercises has been devised to provide flexible material to use on any interpersonal skills course. It covers the fundamental skills such as probing and listening, as well as more complex ones such as controlling emotions and resolving conflict. There are exercises on assertiveness, developing skills in rapport building, body language, presenting, selling and negotiating and influencing groups. Substantial handouts add to the value of the activities and provide a firm foundation to reinforce learning.